SHIPPING POLICY

HOW TO PLACE AN ORDER

Orders can be placed through our website, over the phone and via email. Once you have placed an order with us, we will email you within 24hrs (or next working day) with an order confirmation and additional information relating to your order. Once you have received a confirmation you will have entered into a purchase contract with us.

In the unlikely event that there is a pricing mistake or the goods are no longer available, we will advise you of this. In this case, you will not receive a confirmation email and therefore, there will be no contract between us.

​DELIVERY

We deliver using a variety of couriers depending on the size of the item and destination. While we do everything we can to adhere to delivery times stated, Blue House Pottery cannot be held responsible for any delays which are beyond our control. Our products are quality checked before leaving our studio, but please inspect your goods on arrival and do not sign for them unless you are certain that they have arrived in good condition. If you sign for the goods and they turn out to have been damaged the transport company will not assume liability. In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage.

Return & Exchange Policy

When you purchase an item that is in stock (i.e. not made to order) you have the right to cancel your contract and return items to us up to 7 days after delivery subject to the conditions below.

If you wish to cancel your order you must do so in writing, either by email at: bluehousepottery@btinternet.com

​We work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order, please contact us at bluehousepottery@btinternet.com

Please do not attempt to fix the problem yourself, contact us first. We are unable to accept any goods back if changes have been made.

​If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value. Please return goods to: 3 Swedish Houses, Audlem Road, Hankelow, Crewe, Cheshire, CW30JF

​For non-stock items (i.e. items that are made to order on a typical 2-6 week lead time), there will be no charge for cancellation or amendments to orders if notification is received in writing within three days of placing the original order. All amendments to orders must be notified in writing by email at bluehousepottery@btinternet.com

​We will not be able to refund any payment after that time. Pottery made to order (either standard size, custom and/or bespoke) may only be returned for a full refund or exchanged in the unlikely event of items being found to be faulty. For security reasons, refunds are given by the same method that the original payment was made by.

​This cancellation policy does not affect your statutory rights.

​HANDMADE

The product(s) you receive may vary slightly from the product(s) photograph due to the nature of all Blue House Pottery products being 100% handmade. Please understand that all Blue House Pottery products are handmade and by nature have imperfections. Although we are thorough, there are inconsistencies based on the creative nature, each item will look different from the next.

ENVIRONMENT

Blue House Pottery are conscious about our planet so we use biodegradable bubble wrap, recycled cardboard and recyclable packaging. Where you can, please reuse these materials, recycle the others and remove any packaging tape from cardboard.

Return address: 3 Swedish Houses, Audlem Road, Hankelow, Crewe, Cheshire, CW30JF